The lifts at NST City are currently not in service. The installation and operation of the lifts are the responsibility of our landlords, Southampton City Council and we are in constant contact with them, to rectify the situation. We have be advised that the lifts require some significant remedial work, which is underway and is programmed to be complete by the end of July. We remain in regular contact with the Council to ensure we have the latest information available.
NST take access very seriously, we acknowledge this is not an acceptable position and we would like to extend our sincere apologies to our customers who are wheelchair users or have mobility issues who will be affected by this.
We have been advised by the Council that our backstage lift should be operational by mid-June, at which point will we make arrangements for customers with mobility issues to access our building using this lift instead.
If you have let us know about any access requirements when booking your tickets, one of our Box Office Team will get in contact with you. Customers who have purchased tickets and are now unable to attend due to these access issues will be given full refunds. For more information please contact the Box Office: 023 8067 1771 or [email protected]
If you would like to discuss this matter further please contact Laura Eastwood, Director of Development and Communication, [email protected]
If you would like to contact Southampton City Council, please contact [email protected]